Customer Support

Do you have any questions?
We are happy to answer them.

Please check out the Frequently Asked Questions to learn more!

  • Category: Q General
    Question: What is the best PC/mobile environment to use signOK digital contract?

     

    On PC : (Available for creating eDocuments and eSignature)

    IE 10 or later

    IE Edge 12 or later

    Firefox 51 or later 

    Chrome 57 or later

    Safari 10.1 or later

    Opera 44 or later. 

     

    On mobile devices : (Currently available for eSignature only) 

    IOS 10.3 or later 

    Android 5 or later

     

    please reach out to us by sending and e-mail to webmaster@signok.com anytime as long as you have any further inquiries after using our service. You can also call +822-360-3035 for a quicker response. 

    Thank you

     

  • Category: Q Account / Email
    Question: Are there any discount differences between general and corporate membership?

     

    For general membership : Free signature voucher*3 / signOK certificate provided / Free access to contract templates 

     

    For corporate membership : Free signature voucher*3 / signOK certificate provided / Free access to contract templates / exclusive log-in URL / corporate logo setting / Unlimited number of collaborative admin 

     

    Please reach out to us by sending and e-mail to webmaster@signok.com anytime as long as you have any further inquiries after using our service. You can also call +822-360-3035 for a quicker response. 

    Thank you

  • Category: Q Signature
    Question: Will I be able to delete documents which were sent out by mistake?

     

    You can delete any document you sent anytime before the receiver signs, and deleted documents will no longer be viewable. 

     

    Please reach out to us by sending an e-mail to webmaster@signok.com anytime as long as you have any further inquiries after using our service. You can also call +822-360-3035 for a quicker response. 

    Thank you

  • Category: Q Signature
    Question: What if there is more than one person in charge the contract?

     

    The original contract admin will be one who signed up at signOK, and you can add other collaborative admins afterward. 

     

    Please reach out to us by sending an e-mail to webmaster@signok.com anytime as long as you have any further inquiries after using our service. You can also call +822-360-3035 for a quicker response. 

    Thank you 

  • Category: Q Signature
    Question: Is the contract sent out via PC only?

     

    The contract can also be sent out by e-mail, Kakao Talk, or text message. Just simply fill in the corresponding information to determine the way you want your contract sent. 

     

    For example, fill in the receiver's e-mail address on the receiver information page, and the receiver will receive the contract in his/her e-mail. (Noted : The contract will be sent out by a text message when the phone number is not connected to a Kakao Talk account.) 

     

    Please reach out to us by sending an e-mail to webmaster@signok.com anytime as long as you have any further inquiries after using our service. You can also call +822-360-3035 for a quicker response. 

    Thank you